Commitments by plan
Business
99.9%Next-business-day email support
Service credits: Up to 10% of monthly fees
Enterprise
99.95%Priority support with a contractual response target
Service credits: Up to 25% of monthly fees, negotiable
Free, Indie, and Team plans are provided on a best-effort basis without a contractual SLA. Compare plans.
Service-credit schedule
If monthly uptime falls below the committed level, eligible customers may request a service credit against the following billing period. Credits are calculated on monthly recurring fees and exclude scheduled maintenance.
| Monthly uptime | Service credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly fees |
| 95.0% – 98.9% | 15% of monthly fees |
| Below 95.0% | 25% of monthly fees |
This page summarizes the SLA; the binding terms live in your order form and the master agreement. Talk to us to formalize an Enterprise SLA.
